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Frequently Asked Questions (FAQs) - Ivy & Lane
Welcome to Ivy & Lane! We want to ensure your shopping experience with us is as smooth and enjoyable as possible. Below are answers to some of the most frequently asked questions about our boutique, products, and services.
1. What does Ivy & Lane offer?
We’re a boutique that provides everything you need to complete your look, including jewelry, clothing, shoes, and accessories. Our collections are curated to help you express your personal style with elegance and ease.
2. How often do you add new products?
We regularly update our collections with new arrivals, so there’s always something fresh to discover. Be sure to sign up for our newsletter to stay updated on the latest trends, exclusive releases, and special promotions.
1. How do I place an order?
Shopping at Ivy & Lane is easy! Simply browse our collections, select the items you love, choose your size (if applicable), and click "Add to Cart." When you're ready to purchase, click on the shopping cart icon and follow the checkout process.
2. What payment methods do you accept?
We accept a variety of payment methods, including all major credit cards (Visa, MasterCard, American Express), PayPal, and other secure payment options.
3. Do you offer international shipping?
Yes, we offer international shipping to most countries. Shipping costs and delivery times vary depending on your location and will be calculated at checkout.
4. How long will it take for my order to arrive?
Shipping times depend on your location. For domestic orders, it typically takes 3-7 business days. International orders may take 10-15 business days. You will receive a tracking number once your order has shipped to keep an eye on its progress.
5. How much is shipping?
Shipping rates are calculated at checkout based on your location and the size of your order. We also offer free shipping on orders over a certain amount—check our website for the latest promotions!
1. What is your return policy?
We want you to love your purchase! If you're not completely satisfied, we accept returns within 30 days of receiving your order. Items must be unworn, in their original condition, and with tags attached. Please visit our Returns page for detailed instructions.
2. How do I initiate a return or exchange?
To start a return or exchange, simply contact our customer service team at CustomerService@shopivyandlane.com with your order number and reason for return. We will guide you through the process and provide a return shipping label if applicable. We offer returns within 30 days of delivery of the item. There is a 20% restocking fee for accepted returns.
3. How long does it take to process a return?
Once we receive your returned items, we will process your refund or exchange within 5-7 business days. Refunds will be credited back to your original method of payment.
1. How do I choose the right size?
Each product has a size guide available on its page. Please refer to this chart to select the best fit for you. If you have additional questions about sizing, feel free to contact us, and we'll be happy to assist.
2. How do I care for my Ivy & Lane jewelry and clothing?
To ensure the longevity of your items:
1. Do I need to create an account to place an order?
No, you can check out as a guest. However, creating an account allows you to track your orders, save your shipping information, and receive exclusive offers.
2. How can I contact customer service?
If you have any questions or need assistance, you can reach our customer service team by emailing us at CustomerService@shopivyandlane.com. We strive to reply to messages within 24-48 hours.
1. Do you offer gift cards?
We presently do not offer gift cards.
2. How do I apply a discount code?
During checkout, there will be a field to enter your discount code. Once applied, the discount will automatically adjust your order total.
If you have any other questions that aren’t answered here, don’t hesitate to reach out to us. We’re here to help!
Thank you for choosing Ivy & Lane—where elegance, style, and confidence come together.